Oak Lawn Marketing ("OLM") has been offering Shop Japan products and services based on its vision of enriching lifestyles worldwide, offering customers solutions and opportunities to realize their dreams.
Since its founding, OLM has consistently adhered to its Voice of Customer concept of listening attentively to its customers. This is why OLM has always operated its own independent call center. Valuable feedback from customers received at the call center is quickly analyzed and used to develop and improve products and services.
In recent years, OLM has been pursuing an omni-channel strategy in a bid to expand from conventional core business of TV shopping. It publishes information in all forms of media to serve as an interface with customers. It also operates over-the-phone shopping services, online shopping sites accessible by PCs and smartphones, and physical stores so that customers can choose the channel that best fits their lifestyles. Now, OLM is focusing on bolstering the Shop Japan brand and the Shop Japan experience (the actual experience of Shop Japan's world at each interface with customers) so that they can make Shop Japan the lifestyle brand that believes everyday should be "Fun and Fulfilling" for customers.
On the basis of the Profit Centric Tree (PCT) concept, under which profits from our business activities and richness should be returned to all of our stakeholders, OLM will work to realize our vision of enriching lifestyles worldwide.