Oak Lawn Marketing, Inc. (OLM), an omni-channel branding and media company headquartered in Tokyo, Japan, engages in direct marketing of home convenience, health, beauty, and wellness products and services. Robert Roche co-founded the company in 1993, naming it after his hometown of Oak Lawn, Illinois. He currently serves as Executive Chairman of the company. OLM has expanded from its conventional core business of TV shopping and now operates across multiple shopping channels, including e-commerce, mobile shopping, retail stores, and print catalogues. The company has consistently adhered to a “Voice of Customer” concept, operating its own independent call center, listening attentively to its customers, and analyzing feedback to develop and improve products and services. In 2009, NTT Docomo, Japan’s largest mobile phone operator, purchased a 51 percent interest in OLM. The company has offices in Tokyo, Osaka, Ichikawa, Sapporo, Chicago, Illinois, and Shenzhen, China.
Oak Lawn Marketing, Inc.